How to care for your candle
Always light your candle in a well-ventilated room, away from drafts, or fans, which can cause sooting (black marks on the vessel), or rapid and uneven burning.
Burn your candle until it reaches a full melt pool during the first burn, but for no longer than four hours for Home and Deluxe candles and up to two hours for Travel candles. Thereafter, burn your Home and Deluxe candles for up to four hours, but not for less than two hours as this can cause the candle to 'tunnl', which leaves a build-up of wax around the vessel's side. Burning for longer periods (over four hours) can cause the wick to move or slant. For Travel candles do not burn for longer than two hours each time.
Stop burniung your candle when 10mm of wax remains at the bottom and keep an eye on a burning candle when the wax is low.
How to care for your wicks
Keep the wax pool clear of wick trimmings and matches as debris in the was can act as a secondary wick, encouraging the wax to buen faster.
After distinguishing the flame with a snuffer, centre and straighten the wick. Burning your candle for too long can cause the wick to move, or slant. If you see a flaming wick come close to the vessel wall, extinguish the flame and straighten the wick to prevent the vessel from cracking.
Long, or crooked wicks can create high flames, smoking or sooting. Trimming the wick to 5mm (when the wax has set) is the easiest way to prevent this.